Refund policy

Easy Harmony products are made to order. Please review the product, size, color, phone model, and shipping address carefully before placing your order.

Damaged, defective, or incorrect items

Please contact us at easyharmonyhome@gmail.com within 30 days of delivery if your item arrives damaged, defective, misprinted, or different from what you ordered. Include your order number, a description of the problem, and clear photos showing the issue. After review, we will provide an appropriate resolution, such as a replacement or refund, at no additional cost. You do not need to return a damaged or defective item unless we specifically ask you to do so.

Made-to-order products and change-of-mind requests

Because each product is made specifically for your order, we generally do not accept returns or exchanges for change of mind, an incorrect size, color, or phone model selected by the customer, or an incorrect or incomplete address provided at checkout. This policy does not limit any rights you may have under applicable consumer-protection law.

Cancellations and order changes

Contact us as soon as possible if you need to cancel or change an order. We can approve a cancellation or change only if production has not begun. Once an order enters production, cancellation or modification may no longer be possible.

European Union and other mandatory consumer rights

Where mandatory consumer-protection laws apply, Easy Harmony will honor those rights. Made-to-order, personalized, or custom products may be excluded from certain withdrawal rights where permitted by law.

Refunds

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for processing, plus any additional time required by your bank or card provider. If more than 15 business days have passed since approval, contact easyharmonyhome@gmail.com.

Questions

For return or refund questions, contact easyharmonyhome@gmail.com or use the Contact page on our website.